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John R. — Mid-Level Social Media Manager from Philippines

John R.

Mid-Level Social Media Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

John Ronald C. is an experienced professional with a background spanning the BPO and social media management industries. After graduating from Pooc National Highschool, he balanced academic leadership with work as a martial arts trainer at Cebu MMA, demonstrating early multitasking ability. His BPO tenure includes roles as a Customer Service Representative and Technical Support Representative with employers such as Telepro, Sykes Sitel, and Teletech, where he honed English communication and problem-solving skills. In addition, John Ronald C. has three years of experience as a Social Media Manager and contributed as a Team Leader and Chatter for several agencies, including Chatter Service (OFM Agency), Avant, DPA, Sean Adams, Blaxxy, and Jord Agency. His work demonstrates strong multi-tasking and time management abilities in fast-paced environments.

Experience

  • Team Leader / Chatter

    Chatter Service (OFM Agency) · 2021 — 2024
    Oversaw a team while engaging with clients through chat to provide support.
  • Chatter

    Sean Adams (Direct Client OFM) · 2023 — 2024
    Engaged in client chat interactions, maintaining clear and helpful communication.
  • Chatter

    Blaxxy (Direct Client OFM) · 2024 — 2024
    Managed chat communications with clients, focusing on customer service.
  • Chatter

    Jord Agency · 2023 — 2024
    Handled customer inquiries through chat, ensuring a high level of service.
  • Technical Support Representative

    Teletech · 2022 — 2023
    Addressed customer technical concerns, helping to resolve problems efficiently.
  • Chatter

    Avant (Direct Client OFM) · 2023 — 2023
    Interacted with customers via chat, ensuring accurate communication and assistance.
  • Chatter

    DPA (Direct Client OFM) · 2023 — 2023
    Provided chat support to clients, addressing queries and delivering information.
  • Sales Crew

    Master Siomai · 2020 — 2022
    Engaged with customers to provide assistance and facilitate sales transactions.
  • Technical Support Representative

    Sykes Sitel · 2022 — 2022
    Provided technical assistance to customers experiencing issues with products or services.
  • Customer Service Representative & Sales

    Telepro · 2021 — 2021
    Handled customer inquiries and supported sales efforts in a professional manner.

Skills & Expertise

Education

  • Secondary Education (SHS)
    Pooc National Highschool · 2021 — 2022
  • Junior High School (JHS)
    Monterey · 2017 — 2018
  • Elementary School (Grade 6)
    St. Thomas Aquinas School · 2013 — 2014

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