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John C. — Mid-Level Customer Service Team Manager from Philippines

John C.

Mid-Level Customer Service Team Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

John Clinton B. is a highly skilled Coach / Team Manager with extensive experience in technical support and team leadership across various industries, including customer service, digital marketing, and telecommunications. He holds a Bachelor of Science in Nursing and a Bachelor of Science in Business Management. John has demonstrated exceptional ability in developing strategies based on data analysis, strengthening team relationships, and enhancing customer satisfaction through proactive management. At Sutherland Global Services, he excelled as a top-performing agent and played a pivotal role in performance improvement plans. Later, at SITEL and its successor Foundever, he managed care bay teams and led his team to top mobility sales, consistently achieving top coach accolades. Currently, at Accenture Inc., he serves as a Top Team Leader for the Meta Advertisements sector, excelling in the EMEA region. His proficiency in Microsoft Office and Windows Troubleshooting enhances his operational efficiency.

Experience

  • Coach / Team Manager

    Foundever (formerly known as SITEL) · 2021 — 2024
    Acted as a Leadership and Development Ambassador, achieving top performer status in designated quarters.
  • Coach / Team Manager

    Accenture Inc. · 2024 — Present
    Led teams in the Meta Advertisements/Digital Marketing SBG Incubator, recognized as a top team leader in multiple quarters.
  • Coach / Team Manager

    SITEL · 2018 — 2021
    Managed an escalation team and led as the top coach for multiple quarters while overseeing a care bay team for PIP enrollees.
  • Lead – Account Management

    Sutherland Global Services · 2015 — 2018
    Oversaw account management and supported sales initiatives.
  • Technical Support Representative

    Sutherland Global Services · 2013 — 2015
    Served as a top sales agent and managed PIP (Performance Improvement Plan) enrolled agents.

Skills & Expertise

Education

  • Bachelor of Science in Business Management
    Tarlac State University · 2010 — 2011
  • Bachelor of Science in Nursing
    Perpetual Help College of Manila · 2008 — 2010
  • Bachelor of Science in Nursing
    Far Eastern University · 2006 — 2008

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