Johnedel E.

Johnedel G., a dedicated Customer Service Analyst, possesses over 4 years of professional experience within the customer service, telecommunications, and administrative operations sectors. He has developed expertise in executing and managing both inbound and outbound customer interactions, offering solutions for policy inquiries, billing issues, and providing back-office administration support. Notable roles include working as a Senior Representative for Alorica Teleservices Inc. on Project T-Mobile, where his responsibilities encompassed dealing with escalated customer concerns and upholding productivity standards during customer chats. His previous experience as a Customer Service Representative on both Project T-Mobile and Project Amazon Retail involved comprehensive customer support via chat, email, and calls, handling billing, account statuses, and processing orders. Johnedel excels in conflict resolution, data entry, and CRM systems, and is familiar with Google Workspace and various collaboration tools. His background is supported by a Bachelor of Science in Computer Science from the Institute of Creative Compute College.