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Johnrie B. — Mid-Level Customer Service Specialist from Philippines

Johnrie B.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Johnrie C. is a seasoned professional with over five years of experience in customer care, specializing in the financial services sector. Currently, as a Business Banking Specialist at JP Morgan Chase & Co, he plays a crucial role in cultivating relationships with business clients by providing a range of banking services and solutions tailored to meet their financial goals. Previously, he has honed his expertise as a Paypal Credit Card Customer Specialist at Synchrony Global Services, offering routine support for clients' banking needs. His focus areas include processing disputes, promotions, and payments. Additionally, Johnrie has a solid background in handling healthcare provider inquiries as a Health Insurance Specialist with Concentrix. This diverse experience is backed by his Bachelor of Science in Marine Engineering from the University of Cebu. Proficient in English and Filipino, he extends his services with exceptional customer support skills and intimate industry knowledge, consistently ensuring client satisfaction and loyalty.

Experience

  • Business Banking Specialist

    JP Morgan Chase & Co · 2025 — Present
    Develop relationships with business clients by offering a variety of banking services and solutions tailored to their financial objectives. Act as the primary contact for resolving issues, addressing inquiries, and delivering continuous support for clients' daily banking requirements.
  • Paypal Credit Card Customer Specialist

    Synchrony Global Services Philippines Inc. · 2022 — 2024
    Process disputes, promotions, payments, and card applications efficiently. Ensure the delivery of accurate data information to clients.
  • Health Insurance Specialist

    Concentrix · 2021 — 2022
    Respond to incoming calls from healthcare providers such as physicians, clinics, and offices to address concerns related to billing, payments, benefits, eligibility, and treatment authorizations. Manage billing inquiries and provide assistance with payment issues and disputes.
  • Technical Support Specialist

    Qualfon Philippines, Inc. · 2021 — 2021
    Deliver troubleshooting guidance for resolving common phone issues and setup errors.

Skills & Expertise

Education

  • Bachelor of Science in Marine Engineering
    University of Cebu · 2018 — 2022

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