Joice N.
Unemployed
Open to offersNew to PlatformAbout
Joice Nicole B. is a detail-oriented professional with 1 year and 5 months of experience in Content Moderation and Trust and Safety Operations. Her work at Alorica Lipa, Batangas Site, involved reviewing substantial amounts of content to ensure accuracy and compliance with company guidelines. Recognized for strong performance, she was promoted to Subject Matter Expert (SME), where she provided support, coaching, and policy guidance to her team. Joice's background in content moderation has equipped her with key skills in Data Entry, maintaining confidentiality, and problem-solving in fast-paced environments. Her educational journey at Quezon National Agricultural School further complements her professional skills. She is proficient in Microsoft applications, Google Docs, and has a working proficiency in English. Joice is currently seeking entry-level roles as a Virtual Assistant or in Data Entry where she can apply her expertise.
Experience
CONTENT MODERATOR/SUBJECT MATTER EXPERT (SME)
ALORICA LIPA, BATANGAS SITE · 2024 — PresentReviewed and processed high volumes of content to uphold quality and accuracy standards. Ensured compliance with company policies and guidelines to maintain user safety on the platform. Collaborated with supervisors to address and resolve complex operational issues. Served as a Subject Matter Expert by assisting team members with policy interpretation and workflow challenges. Provided support and guidance aimed at enhancing team performance while upholding quality standards. Managed multiple tasks efficiently in a fast-paced environment while maintaining confidentiality with sensitive information.
Skills & Expertise
Education
- Diploma in Hospitality Services TechnologyQUEZON NATIONAL AGRICULTURAL SCHOOL · 2021 — 2024
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