Jomima B.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jomima B. is an experienced professional specializing in Technical Support and Customer Service with over 12 years of expertise across various sectors, including technical support, transcription, hospitality, and sales. With five years of providing remote technical support to major retail stores in the United States, Jomima excels in troubleshooting POS coupon printers and managing both hardware and software issues. Notably, she held the position of Technical Support Specialist at Concentrix CDO, where she maintained minimal downtime for retail operations through efficient troubleshooting and customer service. Her career also includes transcription work at Accolade Resource Inc., where she transcribed insurance claims and prepared scripts for multimedia projects. As a Sales Representative at Chali Beach Resort Corporation, she enhanced customer relations and orchestrated event logistics. Throughout her roles, Jomima has consistently delivered top-notch service and demonstrated a keen ability to meet performance standards, all while being proficient in tools such as Microsoft Word, Excel, and PowerPoint.
Experience
Technical Support Specialist
Concentrix CDO · 2021 — 2026Provided remote technical support for POS coupon printers to major retail stores across the United States. Assisted associates, managers, and technicians with diagnosing and resolving issues via phone. Guided callers through troubleshooting steps such as hardware checks, printer resets, and software fixes. Identified root causes of malfunctions and determined if remote resolution or technician dispatch was necessary. Created service tickets and maintained accurate troubleshooting records. Escalated unresolved issues as per established procedures. Delivered effective technical assistance to minimize downtime and ensured customer satisfaction in a high-volume support environment.Script & Transcriber
Accolade Resource Inc. · 2019 — 2020Transcribed insurance claim recordings for providers like MCY, Infinity, and Kemper Insurance. Prepared scripts for films and multimedia projects while performing time coding for dialogue and audio descriptions. Ensured high accuracy and adhered to stringent production deadlines. Conducted quality control through detailed reviews and edits of transcripts.Sales Representative
Chali Beach Resort Corporation · 2018 — 2019Assisted clients with room and event bookings while promoting services for weddings, seminars, and corporate events. Coordinated logistics for events in collaboration with clients and suppliers. Supported management efforts to enhance customer satisfaction and service quality, fostering strong guest relationships for repeat business.Executive Operations / Customer Service Representative
Teleperformance Philippines · 2015 — 2017Resolved customer billing, product, and service issues through phone support. Managed customer accounts with accurate record-keeping and investigated complaints in a timely manner. Consistently achieved high levels of customer satisfaction while adhering to quality assurance standards.Project Staff
Cagayan de Oro Hotel and Restaurant Association (COHARA) · 2013 — 2014Coordinated with exhibitors and participants for various events. Prepared proposals, schedules, and budgets while managing relationships with suppliers and clients. Assisted in securing sponsorships and booth sales, facilitating successful execution of hospitality and trade events.Server (On-the-Job Training)
International House of Pancakes (IHOP) · 2012 — 2012Provided exceptional customer service and supported guests throughout their dining experience. Addressed guest concerns promptly while ensuring a clean and cooperative working environment during operations.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementLiceo de Cagayan University · 2009 — 2013
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