Jon E.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Jon Eric M. is a dedicated customer support professional with extensive experience in the financial technology sector. He has excelled in roles such as Customer Support Agent at Teleperformance and Customer Success Specialist at FMFW.io, where he provided expert assistance with cryptocurrency transactions, wallet management, and KYC procedures. Jon's technical proficiency extends to platforms like Salesforce and Zendesk, enhancing his capability to resolve customer inquiries efficiently. During his tenure at TaskUs, he facilitated account processes while ensuring compliance with regulatory requirements. At Atlas, Jon further honed his skills in complaint handling and problem-solving, consistently delivering exceptional service and promoting customer satisfaction. His educational background in Call Center Management from Bulacan Polytechnic College supports his commitment to operational success and excellence in service delivery.
Experience
General Support
Atlas · 2025 — 2026Interacted with customers to assess their needs and deliver quality service. Diagnosed issues, analyzed data, and offered solutions. Addressed customer inquiries with effective communication and provided detailed solutions. Handled complaints using clear communication and problem-solving skills.Customer Support Representative
TaskUs · 2023 — 2025Oversaw the account opening and closure processes, ensuring adherence to regulatory requirements and internal policies. Updated account information and validated customer data for compliance and privacy, working with various departments to uphold service quality. Partnered with cross-functional teams to enhance systems and optimize account management processes.Customer Success Specialist
FMFW.io · 2021 — 2023Delivered prompt and informed support to customers on cryptocurrency transactions, wallet management, and digital asset inquiries, ensuring clear and accurate information. Addressed technical issues related to cryptocurrency platforms with professionalism, contributing to customer satisfaction and loyalty. Managed customer data in the CRM system and facilitated KYC procedures to input accurate information and reduce the risk of fraud.Customer Support Agent
Teleperformance · 2021 — 2021Provided targeted assistance to customers on credit inquiries, applications, and account management, ensuring compliance with regulatory requirements and company standards. Collaborated with internal teams to address credit disputes and billing issues, building strong customer satisfaction through effective resolution.
Skills & Expertise
Education
- Call Center Management Customer Relationship Management, Complaint HandlingBulacan Polytechnic College · — — 2019
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