Jonas K.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jonas Albert S. K. is an experienced Customer Service Representative with a focus on sales and appointment setting in diverse industry settings such as Exphires, Alorica, Aventus Pay, and Shopvidi. He effectively manages customer interactions and inquiries using tools like Salesforce CRM, ensuring high-quality service delivery. Jonas demonstrates expertise in cold calling and B2B hard selling, with a strong ability to set appointments and handle objections. His educational background includes a Bachelor of Science in Entrepreneurship from Mindanao Kokusai Daigaku. Displaying proficiency in various software applications, such as Slack, Shopify, and Mailchimp, he excels in responding to and managing client inquiries, updating databases, and supporting marketing strategies through outreach and SMS marketing. Jonas has been recognized as one of the top agents for his performance and commitment to maintaining seamless operations and positive customer experiences.
Experience
Customer Service Representative
Junk Smiths · 2023 — 2025Handled customer inquiries through phone, text, and email promptly. Managed scheduling of customer appointments and assigned jobs to the team, ensured real-time updates and communication with customers for seamless service operations.Customer Service Representative
Nailspadr · 2023 — 2023Engaged in customer service and sales operations, including responding to inquiries and assisting in booking hotel reservations that involved confidential information. Built rapport with customers and provided product knowledge for a positive experience.Customer Service Representative
Shopvidi · 2022 — 2023Addressed customer inquiries and processed returns and refunds. Maintained customer data accuracy, provided information on new discounts, and organized client information through specialized labeling for easy access.Appointment Setter
Aventus Pay · 2022 — 2022Conducted cold calls and outbound calls targeting CEOs and decision-makers to introduce products and services. Asked qualifying questions and provided detailed explanations to schedule appointments with the sales director or directly with the CEO, aiming for a minimum of 3-5 quality appointments.
Skills & Expertise
Education
- Bachelor of Science Major in EntrepreneurshipMindanao Kokusai Daigaku · 2015 — 2019
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