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Jonaselle M. — Senior Remote Customer Service and Administrative Support Specialist from Philippines

Jonaselle M.

Senior Remote Customer Service and Administrative Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jonaselle M. is a seasoned Remote Virtual Assistant based in Mandaue City, Cebu, with over a decade of experience in customer support and administrative roles across diverse industries such as e-commerce, telecommunications, banking, property management, and online marketplaces. She excels in remote communication and customer relationship management, recognized for her adaptability and professionalism in high-paced environments. Her career includes significant contributions as a Leasing Specialist at RealPage, managing tenant inquiries and documentation, and as a Community Education Specialist at Project Home, where she provided customer support for an online marketplace. At Amazon, she served as a Customer Service Associate, ensuring customer satisfaction through effective inquiry resolution. Her role as a Technical Support Representative at Telstra BigPond and Charter Cable involved delivering technical support for telecommunications services. Armed with a Bachelor of Science in Nursing from the University of Bohol, Jonaselle brings robust client communication, technical troubleshooting, and administrative coordination skills to any remote team.

Experience

  • Leasing Specialist

    RealPage · 2021 — 2022
    Supported the management of rental properties by handling leasing inquiries, coordinating tenant communication, and managing documentation and administrative processes.
  • Community Education Specialist

    Project Home (TDCX) · 2020 — 2020
    Provided customer support for an online marketplace that connects homeowners with guests seeking accommodations, managing inquiries and resolving issues through digital support channels.
  • Customer Service Associate

    Amazon · 2018 — 2020
    Assisted customers with order and account-related inquiries, ensuring customer satisfaction through timely communication and effective resolution of issues.
  • Technical Support Representative / Subject Matter Expert

    Telstra BigPond ADSL — Teleperformance Philippines · 2013 — 2018
    Delivered technical support for telecommunications services, addressing escalations and complex customer issues while serving as a Subject Matter Expert for two teams.
  • Technical Support Representative

    Charter Cable — Teletech Philippines · 2012 — 2013
    Assisted customers in troubleshooting and resolving account and service-related inquiries.
  • Telephone Banker

    JP Morgan Chase & Co. — Aegis People Support · 2011 — 2012
    Supported customers by addressing banking inquiries, providing account assistance, and managing service requests.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    University of Bohol · — — 2011

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