Jonathan K.

Kokolo J. is a seasoned Call Center Agent and Customer Service Specialist with over six years of experience in call center environments across Africa, particularly in South Africa. Fluent in French, English, and Swahili, Kokolo excels in Inbound & Outbound Call Handling and is adept at resolving complex customer issues, contributing significantly to sales growth and customer satisfaction. At companies like Amalfi, Gexel, and Cogeco, Kokolo consistently met and exceeded KPI targets such as Average Handle Time (AHT) and Customer Satisfaction (CSAT), while also supporting sales through strategic Upselling & Cross-Selling techniques. With a strong background in using CRM systems like Salesforce and Zendesk, Kokolo ensures accurate documentation of customer interactions, enhancing service delivery. Kokolo's experience also includes collaboration with sales teams to tailor offers to client needs and training new team members on service protocols, reflecting his dedication to maintaining high-quality customer experiences in the telecommunications and hotel industries.