jonathan L.

Jonathan L. is an experienced Customer Service Representative and Virtual Assistant with a proven background in administrative support and client relations across hotel, e-commerce, and healthcare industries. At Sutherland, Jonathan supported customers as a Hotel Reservation Specialist, handling bookings, cancellations, and issue resolution for hospitality clients. At VXI, he provided chat and voice assistance for e-commerce platforms, managing order tracking, returns, and product inquiries. During his tenure at Alorica Philippines, Jonathan addressed inbound calls on healthcare services, claims, and billing. His proficiency in email management, data entry, calendar scheduling, and online research is complemented by experience working with tools such as Google Suite, Microsoft Office, and project management platforms, supporting organizational efficiency for diverse business operations.