Jonathan J.
Mid-Level Operations and Logistics Coordinator
Open to offersNew to PlatformAbout
Jonathan J. is an experienced Operations and Logistics Administrator with a demonstrated background in managing tours and logistics for Top Day Tours in the travel and tourism sector. He is skilled in scheduling and coordinating tours, assigning guides, and maintaining accurate tour calendars. Previously, Jonathan J. held senior leadership roles at Acquire BPO, where he supervised teams of up to 13 representatives across industries such as commercial inventory management for television networks, car rental reservations for Europcar, and sales campaigns for rewards programs, meal packs, education, energy, and telecommunications for clients in Australia and the United States. His expertise includes team supervision, compliance monitoring, and data-driven leadership development, consistently ensuring teams meet strict client and operational metrics. Jonathan J. holds a diploma in Industrial Technology, majoring in Computer, from Rizal Technological University.
Experience
Operations and Logistics Administrator
Top Day Tours · 2024 — PresentCoordinate with the Reservations Team regarding the accurate booking and scheduling of tours on the calendar. Manage the assignment of guides and transport services for confirmed tours. Ensure all tour itineraries and details are communicated effectively with guides and transport services to facilitate smooth execution of tours. Keep tour calendars updated and respond to inquiries from guides and transport services in a timely manner.SR. TEAM LEADER
Acquire BPO · 2019 — 2023Oversee a team of up to 6 Commercial Inventory Coordinators for Seven Network, focusing on the timely and accurate placement of commercial spots for export. Provide immediate support to coordinators to address onshore requests related to booking commercials. Maintain compliance with performance metrics through regular coaching and developmental activities, analyzing data to create actionable plans.SR. TEAM LEADER
Acquire BPO · 2017 — 2019Direct a team of up to 12 Reservations Representatives for Europcar, providing assistance through Supervisor and Escalation calls. Ensure prompt attention to customer concerns and satisfaction. Monitor compliance with target metrics, facilitating ongoing coaching observations and development initiatives based on data analysis.SR. TEAM LEADER
Acquire BPO · 2016 — 2017Supervise a maximum of 5 Team Leaders and Sales Coaches for Platinum Holiday Club. Manage lead distribution and address challenges collaboratively with support teams such as QA, Training, and Dialer Team. Ensure teams meet performance metrics through structured coaching and development based on accurate data and actionable plans. Generate detailed performance reports for the Sr. Operations Manager and organize activities to motivate the team.TEAM LEADER
Acquire BPO · 2012 — 2016Supervised teams of Sales Representatives across various programs, including Platinum Holiday Club, Easy Meals, Colleges Online, Go Switch Cold, and Saveology. Conducted continuous coaching and development sessions to ensure compliance with performance metrics. Delivered regular performance updates to Operations Managers and coordinated leads and challenges with support groups to facilitate team success.TEAM SUPERVISOR
Pacifichub Corporation · 2009 — 2012Oversaw teams ranging from Sales Associates to Customer Service Agents across multiple projects within EBridge and DBS. Ensured adherence to KPIs through ongoing monitoring and coaching of the team. Provided feedback to management and initiated strategies to enhance team performance while ensuring compliance with company policies.SALES ASSOCIATE
Pacifichub Corporation · 2006 — 2009Performed outbound sales duties by making calls to U.S. customers, promoting various products, programs, and services to meet client requirements. Worked on accounts including Bellsouth, AT&T, and EBridge, utilizing sales techniques to close deals successfully.
Skills & Expertise
Education
- Diploma in Industrial Technology, Major in ComputerRizal Technological University · 2001 — 2005
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