Jonell B.

Jonell P. is a seasoned Healthcare Specialist and Customer Service Representative with over a decade of experience in the healthcare and customer service industries. Throughout his career, he has excelled in managing both inbound and outbound calls, providing comprehensive patient support, and maintaining meticulous records coordination. Jonell is adept at insurance verification, handling medical records requests, and ensuring compliance with HIPAA standards. His role has extended to managing customer inquiries, resolving escalations, and building long-lasting client relationships. With a robust background in utilizing EMR/EHR systems, including platforms like Elation, Tebra, and Athena, Jonell ensures accurate documentation of all interactions. His expertise in scheduling, insurance eligibility, and prior authorization support has consistently delivered outstanding customer experiences in fast-paced environments.