Joneza P.

My name is Joneza Panzo, and I have more than six years of experience in customer support, operations, and team management. Throughout my career, I've worked in e-commerce, customer service, workforce management, and operations leadership roles.

Most recently, I worked as an Operations Manager, where I oversaw customer support operations, managed teams consisting of agents, SMEs, and team leads, and focused on improving processes, performance, and customer experience. My responsibilities included workforce planning, KPI monitoring, onboarding, quality assurance, escalation management, reporting, and process improvement.

I am also a Six Sigma Green Belt, which has helped me develop a strong analytical and process-oriented approach to solving operational challenges. I enjoy identifying inefficiencies, building systems, coaching teams, and creating solutions that improve both business performance and customer satisfaction.

What excites me most about remote work is the opportunity to collaborate with teams across different locations, continuously learn, and contribute to the growth of the organization. I'm currently looking for a long-term role where I can leverage my operations and leadership experience while continuing to grow professionally.