Jonna S.
Junior Sales & Customer Service Representative
Open to offersNew to PlatformAbout
Jonna S. is a results-driven Sales Representative and skilled Medical Biller with a robust background in healthcare, insurance sales, customer service, finance, hospitality, and administrative support. She has honed her expertise in crucial areas such as medical billing, insurance verification, claims processing, CRM management, lead generation, and customer relationship management. Jonna's experience includes working at Intercom Media LLC, where she excelled in generating leads, scheduling appointments, and maintaining CRM records. She has also held roles at KPG Healthcare, efficiently processing medical claims and resolving billing issues. Her previous assignments, such as Accounts Receivable Associate at Villa Isabel Hotel and Supervisor at Dokidoki Takoyaki, have further enriched her multifaceted skill set. Jonna holds a Bachelor of Science degree in Hospitality Management from Aquinas University of Legazpi, underpinning her proficiency in both client-focused and operational domains.
Experience
Sales Representative / Customer Service Representative
Intercom Media LLC / Quotes Direct CSI · 2025 — 2026Conducted both inbound and outbound calls, generated leads, and scheduled appointments while presenting insurance products and maintaining CRM records. Ensured the achievement of sales KPIs and delivered excellent customer service.Medical Biller
KPG Healthcare · 2024 — 2025Accurately processed medical claims, verified insurance eligibility and benefits, and submitted insurance claims while following up on them. Resolved issues related to denied and rejected claims and maintained HIPAA-compliant patient records, collaborating with providers and insurers.Accounts Receivable / Accounts Payable Associate
Villa Isabel Hotel · 2024 — 2024Handled accounts receivable and payable functions, maintaining financial records and ensuring timely processing of payments.Accounting Clerk / Teller
Salvacion Farmers Development Cooperative · 2024 — 2024Managed accounting tasks and performed teller duties, facilitating financial transactions and supporting record-keeping efforts.Supervisor
Dokidoki Takoyaki / Sunnaku Foodstop · 2023 — 2024Oversaw daily operations, led staff activities, and ensured quality service delivery in the food service environment.Mart Cashier
Salvacion Farmers Development Cooperative · 2023 — 2024Executed cashier responsibilities, processed transactions, and maintained customer service standards.Team Leader
Zenzest Fragrances · 2022 — 2023Led team initiatives, coordinated daily tasks, and facilitated effective communication among team members in the fragrance industry.Condotel Supervisor
Annie's Condotel · 2020 — 2022Supervised condotel operations, ensuring guest satisfaction and managing staff performance in the hospitality sector.Concierge
Avenue Plaza Hotel · 2018 — 2019Provided concierge services, assisting guests with inquiries, reservations, and special requests within the hotel environment.Front Office Associate
FJ Manila Hotel · 2016 — 2017Managed front office operations, greeting guests and assisting with check-in and check-out processes along with handling customer inquiries.Kitchen Staff
Graceland Food Industries · 2014 — 2015Supported kitchen operations, performing various tasks to assist in food preparation and service.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementAquinas University of Legazpi
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