Josefa L.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Josefa L. is an accomplished Virtual Assistant specializing in Home Care Recruitment and Administrative Support. With six years of experience, she excels in delivering remote customer service and managing various administrative tasks. Based in the Philippines, she provides professional support remotely, mastering tools like Google Workspace and Microsoft Office for efficient operations. Her role as a Recruitment Virtual Assistant at Legal Support Group involves conducting initial interviews via Zoom, coordinating candidate schedules, and maintaining CRM documentation. Previously, as a Lead Generation Specialist, she independently managed lead databases, ensuring data quality, and supported recruitment through extensive online research. Josefa's experience as a Customer Service Representative at Foundever highlights her proficiency in multitasking and resolving inquiries efficiently. She continues to enhance her skills with ongoing education in elementary education and relevant training in healthcare virtual assistance.
Experience
Recruitment Virtual Assistant
Legal Support Group · 2026 — PresentConducted initial interviews via Zoom and organized interview schedules. Managed calendars and candidate communications, ensuring accurate CRM documentation and timely email responses. Collaborated with internal teams to facilitate recruitment activities.Lead Generation Specialist
Freelance/Independent · 2026 — 2026Executed online research through Google Search, Google Maps, LinkedIn, and company websites. Developed and maintained accurate lead databases in Google Sheets and CRM systems while verifying contact information. Worked independently to manage substantial volumes of data, adhering to productivity and quality standards.Customer Service Representative
Foundever (formerly Sitel) · 2019 — 2026Delivered support via inbound phone, email, and chat channels while ensuring exceptional customer service. Addressed customer inquiries, account issues, and service requests, documenting all interactions accurately in CRM systems. Efficiently resolved concerns and escalated complex matters when necessary, managing multiple tasks in a fast-paced environment.
Skills & Expertise
Education
- Master of Arts in Elementary EducationBaguio Central University · 2025 — Present
- Bachelor of Elementary EducationBenguet State University · 2015 — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Josefa L. to a job.
Sign in as an employer