Joselito M.
Mid-Level Customer Service Team Lead
Open to offersNew to PlatformAbout
Joselito M. is an experienced Technical Support and Customer Service Representative with a demonstrated history of working in the telecommunications, healthcare, and hospitality industries. Between 2021 and 2025, he effectively served as a Team Lead, where he supervised colleagues to adhere to company policies, coached agents to enhance customer service skills, and ensured high-quality service through call analysis. Prior, from 2019 to 2021, Joselito worked as a Credit Analyst, focusing on document collection and verification, customer interaction for safety checks, and analyzing financial data for over 100 clients. He successfully maintained sales and collection rates at 95%. Joselito holds an Associate's degree in Science and Computer Technology, equipping him with essential technical capabilities for his roles.
Experience
CUSTOMER SERVICE REPRESENTATIVE AND TEAM LEAD
null · 2021 — 2025Provided assistance to customers regarding billing, general inquiries, doctors' appointments, online orders, and complaint filing. Ensured colleagues adhered to company policies and coached agents to enhance their customer service skills. Monitored attendance, analyzed call interactions for quality assurance, and educated customers about policies and services to ensure their satisfaction.CREDIT ANALYST, COLLECTOR SALES AND MARKETING
null · 2019 — 2021Collected and verified clients' documents to ensure legal compliance. Engaged in customer-facing interactions and conducted background checks for verification and safety. Gathered and analyzed financial data from over 100 customers while maintaining sales and collection performance at 95%.
Skills & Expertise
Education
- Associates in Science and Computer TechnologyInstitution not specified · 2016 — 2019
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