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JoseMiguel V. — Senior Network Solutions Engineer from Colombia

JoseMiguel V.

Senior Network Solutions Engineer

Colombia 6+ years
Open to offersNew to Platform
Languages
Spanish
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About

José Miguel V. is an accomplished Ingeniero Electrónico y de Comunicaciones with over a decade of experience delivering innovative technology solutions across the Datacenter, Networking, and Security sectors in Latin America. His tenure at Liberty Networks involves managing critical data analysis, protocol configuration (BGP, HSRP), and vendor oversight to ensure high availability and optimized network performance for major financial clients like Banco Davivienda. Previously, at Anditel S.A.S., José Miguel coordinated repair and maintenance operations for complex telecommunications and IT systems, led inventory and compliance processes, and supported ISO certification efforts. His expertise extends to technical support roles in mobile communications with Brightstar, Claro Móvil, Manpower, and Teleperformance, handling multi-brand device troubleshooting and network maintenance. José Miguel is versed in project management, KPI tracking, and fiber optic infrastructure, providing service excellence to clients and stakeholders in fast-paced technology environments.

Experience

  • INGENIERO DEDICADO BANCO DAVIVIENDA

    Liberty Networks · 2022 — Present
    Conducted data analysis aimed at improving downtime for services provided to the bank. Generated and presented monthly reports detailing service levels, KPIs, network uptime for Davivienda, incidences of affected links, and service consumptions. Configured dynamic protocols BGP and HSRP in the MPLS environment, utilizing Cisco and Juniper brands, to manage WAN and LAN services for high availability. Managed last-mile configurations with both static and dynamic protocols in national and international MPLS services. Monitored, reviewed, and maintained optical fiber services while overseeing national and international fiber suppliers to ensure link availability. Compiled high-value information involving billing to suppliers and clients, conducting data analysis for customer compensation reviews. Developed efficient proposals to ensure active service links by implementing effective technological changes that address downtime issues.

  • COORDINADOR DE REPARACIONES Y MANTENIMIENTO

    Anditel S.A.S · 2017 — 2022
    Assessed client requirements to formulate effective work plans and coordinated necessary technical requirements for solutions alongside the pre-sales and post-sales teams. Facilitated monthly meetings with suppliers to monitor KPIs. Managed inventory within repairs, maintenance, and IT sectors. Organized and maintained all equipment and tools essential for repairs and IT operations. Prepared monthly reports for evaluable certification indicators. Led annual meetings with internal and external audits for ISO certifications. Ensured proper treatment of equipment in the laboratory to guarantee correct repairs or configurations tailored to project specifications. Coordinated repair processes for telecommunications equipment, networks, power systems, computers, electronics, and printers. Delivered telecommunications, networking, power, and IT solutions to expedite processes and response times for client requests while providing in-field support to technicians to ensure correct installation and maintenance parameters.

  • ANALISTA DE PROYECTO (Ascenso)

    Anditel S.A.S · 2014 — 2016
    Collected and organized all photographic and documentary records of the backbone network and beneficiaries. Compiled all project documentation into an organized repository, adhering to company-specific formatting requirements using Google Drive. Monitored and analyzed all installations with relevant contractors, tracking KPIs established for each contractor. Standardized delivery format processes for oversight and MINTIC.

  • SOPORTE TECNICO

    Brightstar, claro móvil, Manpower · 2013 — 2014
    Participated in the BlackBerry campaign, providing technical support for BlackBerry devices, configuring devices, and maintaining services applicable to user plans via remote and phone support. Responded to complaints regarding technical support from all mobile phone brands during the SMS85432 campaign. Supported various brands and models of smartphones during the Smartphone campaign, including preventive maintenance and mobile data support for operating systems like Symbian, Windows Phone, Android, and IOS. Improved internal processes related to technical support through analysis and management, and resolved special cases regarding technical support across all brands.

  • SOPORTE TECNICO

    Teleperformance, Vodafone data 123, Backoffice · 2012 — 2013
    Provided technical support for mobile data via telephone to Vodafone Spain, performing preventive maintenance on mobile devices, USB modems, and Wi-Fi bases, along with updating and configuring devices. Analyzed special cases created by agents and resolved second-level incidents in a back-office capacity. Engaged in internal management, generating reports for supervisors regarding the platform and producing special reports related to it. Monitored agents to ensure effective call management.

  • TECNICO DE IMPLEMENTACION

    SICE, Sociedad Industrial de Construcciones Eléctricas S.L. LTDA · 2012 — 2012
    Assisted in installation duties in Pasto for the Rumichaca concession, working on the road section from Pasto to Chachagüí and the Daza tunnel. Undertook installation and conditioning tasks for intelligent equipment in the tunnel including SOS posts, lighting controls, opacity management, wiring, connections, and inventory handling.

  • SOPORTE TECNICO A CELULARES

    Productividad empresarial CELULAR SUN COMCEL. · 2011 — 2012
    Served as an electronics technician for the repair and maintenance of mobile devices, managing both software and hardware aspects. Provided support for repair machinery and delivered personalized customer service, advising on repair and maintenance matters.

  • SOPORTE TECNICO

    Allus global BPO Center. · 2011 — 2011
    Assisted with telephone support for basic telephony, broadband, and television services.

  • REBALLING

    Independiente · 2010 — 2011
    Performed maintenance and repair of video chips for laptops and desktop equipment, including assembly and hardware maintenance, while providing support with software packages like Office, Adobe, and Macromedia.

  • INGENIERO DE SOPORTE

    Anditel S.A.S
    Handled ticket reception and facilitated communication with technicians for maintenance, installations, migrations, and preventive maintenance in technology-focused projects including KVD, Redenar, and RSD. Supported, configured, and provisioned the backbone network for the RSD project, dealing with PTP, PMP, and SM. Skilled in operating equipment from CAMBIUM, CERAGON, ALBENTIA, CISCO, and D-LINK. Utilized monitoring systems such as AMS, MNS, WIRELESS MANAGER, PINGER, PRTG, and ZABBIX. Managed control systems like CACTI for monitoring lost stations and response times as well as CPE for speed testing. Provided support and reviewed user endpoints while configuring equipment remotely.

Skills & Expertise

Digital MarketingData AnalysisIT and Networking

Education

  • Tecnólogo en Electrónica y comunicaciones
    Universidad Militar Nueva Granada · 2016 — 2019
  • Ingeniería de Sistemas
    Universidad Piloto de Colombia · 2005 — 2009

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