Josephine S.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Josephine S. is an experienced Administration Assistant / Receptionist based in Harare, Zimbabwe, with a background in customer service, front desk operations, and administrative support. Since 2019, she has worked at ENRAPOWER, where she efficiently responds to customer inquiries via phone and email, manages incoming calls, resolves customer issues, escalates cases when necessary, and maintains records of customer interactions within an office environment. Previously, Josephine served as Office Manager / Clerk at Total tech from 2017 to 2019, handling customer calls, addressing complaints, providing support, and managing both office and customer records. Her early experience includes freelance sales support for Herald in 2016. Josephine's capabilities are reinforced by her CRM systems expertise, strong data entry skills, and proficient use of Microsoft Office. She holds a BSc (Hons) in Business Management & Entrepreneurship from Chinhoyi University of Technology and is fluent in English, Shona, and Ndebele.
Experience
Administration Assistant / Receptionist
ENRAPOWER · 2019 — PresentHandled customer inquiries through phone and email, directed incoming calls efficiently, addressed customer issues, and maintained records of customer interactions.Office Manager / Clerk
Total tech · 2017 — 2019Managed customer calls, provided support by resolving complaints, and ensured proper maintenance of office and customer records.Freelance Sales Agent
Herald · 2016 — PresentDelivered customer service and supported sales initiatives.
Skills & Expertise
Education
- BSc (Hons) Business Management & EntrepreneurshipChinhoyi University of Technology
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