Joshua D.
Mid-Level Administrative Professional
Actively lookingNew to PlatformLanguages
English
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About
I am goal-oriented Administrative Professional with 6 years of experience delivering top-tier service. Proven track record of 100% quality performance, now pivoting to Executive Virtual Assistance. Expert in calendar management, travel planning, and workflow tools including Google Workspace, Trello, and Asana. Committed to providing proactive support that optimizes business operations.
Experience
Customer Support VA
Piurify LLC · 2026 — 2026• Handled inbound customer calls via CallHippo and managed Zendesk live tickets across Amazon and Shopify platforms, resolving inquiries, complaints, and escalations. • Processed refunds and replacements, maintained accurate interaction records, developed SOPs, and updated product and team scorecards to support operational efficiencyCustomer Retention Specialist
IBEX Solutions Philippines · 2024 — 2025Engaged with customers through Walmart retention chats, emphasizing subscription services and enhancing overall customer satisfaction.Travel Consultant
IGT Solution Technologies · 2022 — 2023Delivered comprehensive voice, chat, and email support for international car rental customers, ensuring quality service and customer satisfaction.Technical Support Specialist
Alorica Teleservices Philippines · 2019 — 2021Addressed technical support queries related to hardware, software, and connectivity challenges while maintaining strong customer satisfaction and call quality metrics.
Skills & Expertise
Education
- High School GraduateCapitolina O. Legaspi Memorial High School · 2011 — 2015
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