Joshua A.

Josh B. is a seasoned Customer Service and Technical Support Professional from Hurst, TX, with over four years of dedicated experience in high-volume call centers and remote support environments. He has proven expertise in handling inbound and outbound calls, chat, and email support while excelling in fraud detection, account management, and customer retention. Proficient in Salesforce, Zendesk, and HelpDesk, Josh consistently meets or exceeds KPIs such as AHT, FCR, and CSAT. His recent experience includes a role as a Customer Experience Representative at Keeps, where he provided support for telehealth and subscription-based healthcare services while maintaining HIPAA compliance. At TLCx, he focused on achieving first-call resolution in customer service, supporting multiple client campaigns remotely. His tenure at Advanced Call Center Technologies highlighted his ability to excel in fraud detection for a Fortune 100 financial institution. With a background that includes roles at Sitel and Scootaround, Josh's technical acumen and customer-centric approach have been instrumental in enhancing the customer service experience across diverse industries.