Josie C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Josie J. is a seasoned professional with a robust background in customer service, logistics, and administration. Currently working as a Customer Service Representative at Carelon Global Solutions Phils, and a similar role at Telus International Philippines, she expertly handles customer concerns in healthcare and food delivery sectors. Josie's proficiency extends to inventory and warehouse management, demonstrated during her tenure at Dubai Optical Group, where she ensured inventory accuracy, managed depot operations, and generated essential sales and stock reports. Her administrative acumen is further highlighted by her responsibilities in payroll management, office administration, and handling company properties. Josie is well-versed in customer service, inventory control, and the use of ERP software, skills that are crucial in her various roles. Her educational background in Logistics and Supply Chain Management from Zabeel International, alongside her systems expertise gained at the AMA Computer Learning Centre, further enhance her capability to manage complex operational environments efficiently.
Experience
Customer Service Representative I
Carelon Global Solutions Phils · 2022 — PresentProvided phone and chat support for a Healthcare Account, addressing customer inquiries regarding patient eligibility, insurance benefits, prior authorization, and claims concerns. Ensured information accuracy and issue resolution with promptness, politeness, and professionalism.Customer Service Representative
Telus International Philippines · 2022 — PresentHandled customer concerns for the Grab Food Account, striving to resolve issues effectively to enhance the overall customer service experience.Warehouse In-Charge
Dubai Optical Group · 2014 — 2018Oversaw depot operations and performed counter checks of monthly statements to ensure accurate invoice entries. Managed daily sales, replenished sold items from the showroom, and processed necessary approvals for orders and stock. Addressed queries via phone and email from showrooms and suppliers, created goods receipts, and conducted purchase returns.Inventory Controller
Dubai Optical Group · 2010 — 2014Executed monthly inventory cycles across 19 outlets, analyzed stock discrepancies, and advised shops accordingly. Monitored item flow to prevent shortages and ensured inventory accuracy through stock adjustments. Managed stock distribution and reported sales analysis on a weekly or monthly basis.Administrative Staff/HR-Payroll In-Charge
Dubai Optical Group · 2004 — 2010Prepared monthly payroll through Wage Protection System procedures while managing office petty cash and conducting bank reconciliations. Handled accounts journal voucher entries, ensured monthly utilities payments, and calculated staff gratuity and leave salaries according to UAE Labor law. Managed company lease applications and trade licenses, along with maintaining confidential staff records.Cashier
Petroleum Distributor Co. · 1999 — 2000Handled cash sales and welcomed customers with a friendly demeanor. Monitored sales of high-demand items and ensured high-quality customer service, alongside maintaining store sanitation and merchandising goods.
Skills & Expertise
Education
- Certificate – Logistics and Supply Chain ManagementZabeel International – Institute of Management and Technology · 2012 — 2012
- College Education - Computer System Design & ProgrammingAMA Computer Learning Centre · 1996 — 1999
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