jossa M.
Mid-Level Collection Analyst
Open to offersNew to PlatformAbout
Jossa Marie C. is an experienced Credit and Collection Analyst with a career focused in the financial services sector, specifically within credit and collections for organizations such as MBA Consulting Philippines and RGS Recovery Management & Collection Services Inc. She has managed collection processes for delinquent accounts, prepared reports evaluating the degree of risk in credit extensions, and consistently exceeded monthly collection targets by 15-20%. In her roles, Jossa Marie C. effectively conducted outbound and inbound calls to clients with overdue accounts, negotiated payment plans based on individual client situations, and maintained strong client relationships through a respectful communication approach. Her expertise encompasses risk assessments, credit reporting, and collections management, contributing to optimized recovery outcomes and data-driven decision making within the collections domain.
Experience
Credit and Collection Analyst
MBA Consulting Philippines | Dept Collection · 2019 — 2022Oversaw the collection processes for delinquent accounts, regularly reviewing files to identify problematic customers. Generated reports assessing the risk involved in granting credit or lending money. Engaged in outbound and inbound calls to clients with overdue accounts, focusing on effective communication to find payment solutions and reduce delinquencies. Tailored payment plans and settlements to clients’ specific situations while fostering strong client relationships.Team Leader to Supervisor
RGS Recovery Management & Collection Services Inc.Led a team focused on collections management and developed strategies to optimize performance. Facilitated communication and trained team members to enhance overall effectiveness in credit reporting and risk assessments.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringTECHNOLOGICAL INSTITUTE OF THE PHILIPPINES · — — 2022
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