JOUARDSON R.

Jouardson T. is a seasoned professional with extensive experience in customer service and technical support, primarily in the telecommunications and technology sectors. He has held significant roles at renowned companies such as Cognizant Technology Solutions, Cisive Philippines, and Global Payments. At Cognizant, he served as a Senior Process Specialist, where he handled queries via phone, email, and chat, showcasing his exceptional multitasking abilities and proficiency in diagnosing and resolving inquiries. At Cisive Philippines, Jouardson worked as a Criminal Research Associate, focusing on the verification and validation of government and criminal records. During his tenure at Global Payments, he excelled as a Technical Support SME, providing training and support, executing coaching sessions, and handling POS machine issues. His career began at Alorica and ReedElsevier Philippines, where he honed his customer service skills and technical proficiency. Jouardson's educational background includes a Bachelor of Science in Entrepreneurial Management from the Polytechnic University of the Philippines.