Jovelyn

Jovelyn A. has a robust professional background, currently serving as a Customer Service Representative and Offline Agent at ResultsCx since November 2018. Previously, she worked as a Sales Representative at Winsolution Corp. from November 2016 to April 2018. She is distinguished by her strong verbal and written communication skills, honed over seven years in healthcare customer service, particularly with Medicare Advantage. Jovelyn excels in explaining complex healthcare benefits, claims, billing, and coverage information, while maintaining customer satisfaction through active listening and effective problem-solving. A graduate of Teresa National High School, she continued her education at Bellows College and ICCT Colleges. She is known for her ability to work independently and support team goals, making her well-suited for roles that demand meticulous attention to detail and organizational skills. Jovelyn is now seeking to leverage her expertise as a Virtual Assistant.