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Jovelyn S. — Senior Transport and Logistics Coordinator from Philippines

Jovelyn S.

Senior Transport and Logistics Coordinator

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jovelyn S. is a results-driven Transport and Logistics Coordinator with over five years of experience specializing in hub operations, dispatch reporting, and documentation. Her career in the logistics industry encompasses key roles at prominent companies such as Shopee Xpress and Fast Logistics Corporation. At Shopee Xpress, she ensured seamless operations and timely dispatches, while managing the complexities of COD and remittance reporting. In addition, she efficiently resolved rider escalations and operational issues, showcasing her adeptness in problem-solving and compliance with operational standards. Previous roles include a focus on enhancing customer service and training new representatives, where she excelled in liaising between customers and logistics teams. Jovelyn's technical proficiency includes MS Office, with experience in SAP and other transport management tools. Known for maintaining precise tracking reports and effectively managing transport records, her commitment to optimizing operations underscores her skilled presence in the sector.

Experience

  • Analyst – Operations (Hub Ops – MIN 3)

    Shopee Xpress (SPX Express) · 2024 — Present
    Supervised hub operations daily to ensure parcels were dispatched on time and flowed seamlessly. Oversaw backroom activities and parcel sorting within designated areas. Handled COD and remittance reporting with exceptional accuracy, while efficiently resolving rider escalations and operational issues. Monitored stuck OID reports, HVI, returns, and refund transactions. Managed first-mile and last-mile logistics operations and evaluated hub KPIs to maintain efficiency.

  • Team Leader - Customer Service Representative

    Fast Logistics Corporation · 2021 — 2024
    Served as the primary contact for customers, drivers, and branches, ensuring accurate delivery updates and swift resolution of customer concerns. Trained and onboarded new Customer Service Representatives. Provided instruction to drivers and helpers regarding delivery standards and procedures. Compiled weekly KPI performance reports for clients and forecasted full container shipments to organize delivery schedules. Gained experience in inbound logistics, including ocean container receiving and import/export processes.

  • Documentation Staff/Inventory Clerk

    Jakkar Mktg. Corporation · 2019 — 2021
    Generated and tracked invoices for each consignee while ensuring thorough documentation. Organized invoices by sales agent and accurately encoded revenue reports from sales. Maintained end-to-end monitoring and revenue tracking reports. Demonstrated strong attention to detail by reconciling physical inventory with documentation and addressing inventory discrepancies by collaborating cross-functionally.

Skills & Expertise

Supply Chain

Education

  • College - Information Technology
    Samson Polytechnic College of Davao · 2015 — 2019
  • Secondary
    Sto. Tomas National High School · 2011 — 2015
  • Primary
    Pantukan Elementary School · 2006 — 2011