Joven B.
Mid-Level Healthcare Customer Service Specialist
Open to offersNew to PlatformAbout
Joven B. is an experienced professional in the healthcare support sector, having accumulated significant expertise through positions at Optum Philippines and Teleperformance Philippines. As a Healthcare Assistance and Customer Care Assistance specialist, he handled claims and benefit queries, managed account inquiries, and verified payment and enrollment services. His technical skills include proficiency in Microsoft Word and Excel, as well as operating systems like Windows 98, XP, and Windows 7. Additionally, Joven has a background in reflexology and has completed a caregiver program. Throughout his career, he has been recognized for his outstanding performance, receiving commendations for his work with major institutions. Joven is committed to delivering quality service and meticulous documentation of customer interactions in the fast-paced healthcare domain.
Experience
Health Care Assistance/healthcare advocate
OPTUM PHILIPPINES · 2024 — PresentManaged payment queries and services as part of payment services support. Transitioned to Payer Enrollment Services, specializing in handling EFT and ERA enrollment and process guidelines.Health Care Assistance/health care advocate
Teleperformance Philippines · 2017 — 2019Addressed claims and benefit inquiries while documenting calls. Handled high volumes of calls and provided updates on benefit and claim statuses.Health Care Assistance/Customer Care assistance
Xerox - Conduent · 2016 — 2017Handled inquiries related to claims and benefits, providing documentation and accommodating a large number of calls. Assisted with account inquiries and detail verification.
Skills & Expertise
Education
- Micro Computer TechnologyPhilippines Science & Technology Center · — — 2005
- SecondaryMuntinlupa National High School · — — 2000
- ElementaryCasa Del Niño Montessori & Science high school · — — 1993
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