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Jovilyn A. — Junior Operations Team Leader from Philippines

Jovilyn A.

Junior Operations Team Leader

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jovilyn A. is a highly organized professional based in Pasay City, Metro Manila, Philippines, with over 1.5 years of experience in operations, executive support, and business development. With a Bachelor of Science in Industrial Engineering from the Polytechnic University of the Philippines, she leverages her educational background to excel in various roles. As a Freelance Marketing and Business Development Associate at TMC Travel and Tours, she manages telecalling and email marketing campaigns, supports lead generation, and maintains CRM records. Previously, she served as an Operations Team Leader at inCall Systems Pte. Ltd. and G9 Outsourcing Corp., coordinating operations, managing client accounts, and utilizing Google Workspace to build automated reports. Her work in logistics with PH Global Jet Express Inc. included maintaining operational documentation. She holds certifications in Lean Six Sigma Yellow Belt, Project Management Essentials, and has attended the Working Genius Workshop, further solidifying her expertise. Her technical proficiency includes CRM management, project coordination, and data entry.

Experience

  • Operations Team Leader

    inCall Systems Pte. Ltd. · 2025 — 2026
    Directed remote operations, focusing on reporting, documentation, and the onboarding process. Maintained operational trackers and facilitated client communication while supporting scheduling needs.
  • Operations Team Leader

    G9 Outsourcing Corp. · 2024 — 2026
    Managed the daily operations for various client accounts. Developed automated reports and dashboards using Google Sheets. Created performance reports and standard operating procedures while enhancing team coordination.
  • Freelance Marketing and Business Development Associate

    TMC Travel and Tours · 2025 — Present
    Oversaw telecalling and email marketing campaigns aimed at generating qualified leads. Provided training and onboarding for telemarketing agents on scripts, and ensured accurate maintenance of CRM records. Compiled reports on campaign performance and aided in business development efforts.
  • Recovery Logistics Associate

    PH Global Jet Express Inc. (J&T Express) · 2023 — 2023
    Tracked logistics records and assisted in inventory recovery efforts. Ensured the accuracy of operational documentation and maintained audit records.

Skills & Expertise

Education

  • Bachelor of Science in Industrial Engineering
    Polytechnic University of the Philippines · 2020 — 2024

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