Joy M.
Senior Operations and Logistics Executive
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About
Joy O. M. is an accomplished Operations & Logistics Executive with a decade of experience in the shipping, freight forwarding, customs brokerage, and supply chain management sectors. Based in Dubai, UAE, she has effectively catered to global accounts such as ExxonMobil, SAIPEM, Bechtel, and Hyundai Engineering, showcasing her adeptness in managing import/export, transshipment, and oil & gas logistics. Her professional journey highlights a strong grasp of INCOTERMS, international trade compliance, and customs clearance. With a history of roles from Operations Assistant to Senior Shipping Officer, Joy has consistently ensured the smooth coordination of shipments, demonstrating proficiency in handling project logistics, vendor relations, and client satisfaction. She holds an MBA from Pamantasan ng Lungsod ng Maynila and a BS in Customs Administration, underscoring her commitment to advancing logistics operations across diverse global industries.
Experience
Operations Assistant
Sinotrans Middle East FZE · 2026 — PresentProvided support for daily logistics operations, coordinating with shipping lines and freight forwarders on essential documentation such as NOCs and Bills of Lading. Managed payments to DP World, including DPA charges, and organized cargo movements between ports and warehouses. Maintained accurate logistics records through customs document submissions and follow-ups.Operations Senior Executive — Tetra Pak Outbound & Projects Logistics
Geodis Singapore Pte Ltd · 2022 — 2025Oversaw inbound and outbound shipments for Tetra Pak, ensuring adherence to operational standards. Coordinated with transporters and the warehouse team for container collection, loading, and trucking activities. Managed import and export operations for the SAIPEM account, liaising with various stakeholders to facilitate timely cargo movement. Reviewed shipping documentation, maintained compliance, and provided updates to clients while supervising junior staff.Operations Executive
Rio Logistics (S) Pte Ltd · 2021 — 2022Handled the import/export logistics of ship spares, registering jobs for monitoring. Arranged terminal handling charge payments for PortNet release and managed customs permits and trucking arrangements. Provided quotations and RFQs for projects while processing billing invoices upon completion.Customer Service Executive — ExxonMobil Account
SH Cogent Logistics · 2018 — 2021Acted as the primary point of contact for customers, managing inquiries and service requests related to shipments. Collaborated with operations and warehouse teams to ensure deliveries met scheduled expectations. Delivered updates and quotations while addressing customer complaints and monitoring KPIs related to service performance.Shipping Executive — Oil & Gas
JOS Logistics Singapore Pte Ltd · 2017 — 2018Managed both sea and air freight shipments, taking care of payment preparations for shipping lines. Coordinated loading and unloading activities at offshore supply bases while preparing necessary shipping documentation.Customer Service Executive — Oil & Gas
Bolloré Logistics Singapore Pte Ltd · 2014 — 2016Oversaw global oil & gas accounts, coordinating transporters and shipping lines for projects involving out-of-gauge cargo. Managed customs documentation and weekly client reports while applying for escorts as needed and preparing invoices upon completion.Senior Shipping Officer
DB Schenker Singapore Pte Ltd · 2012 — 2014Managed project cargo shipments, including out-of-gauge and break bulk operations. Handled carrier payments and customs clearance while preparing operational reports and coordinating shipping activities for major projects.Logistics Officer and Licensed Customs Broker
Global Ship Management · 2011 — 2012Managed customs documentation and coordinated shipments for vessels, ensuring compliance with regulatory requirements. Supervised the clearance and delivery of cargo while liaising with various stakeholders, including the Bureau of Customs and US embassy officials.
Skills & Expertise
Education
- MBA, Business AdministrationPamantasan ng Lungsod ng Maynila · 2001 — 2006
- BS, Customs AdministrationLyceum of the Philippines University, Batangas · 1994 — 1998
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