Joy C.
Mid-Level Onboarding Specialist
Open to offersNew to PlatformAbout
Joy C. is a seasoned professional with a diverse career spanning various roles and industries. With a Bachelor of Science in Psychology from Pasig Catholic College and a degree in Hotel and Restaurant Management from the College of the Holy Spirit, Manila, she has effectively applied her education across multiple sectors. Her extensive experience as a Sales Executive/Manager at ARCHI Solutions and as a Customer Service Representative in telecommunications and travel sectors highlights her strong capabilities in customer service, sales, and technical support. Joy has also served as a Communication Skills Trainer and a Real Estate Consultant, showing her versatility in professional development and client management. Currently, she holds the position of Onboarding Specialist at Cognizant, working with Google. Her career reflects a strong commitment to rendering excellent service while actively engaging in roles that enhance her knowledge and broaden her professional horizons.
Experience
Account Specialist
TDCX Malaysia · 2024 — 2025Managed account relations within the organization.Onboarding Specialist
Cognizant · 2025 — PresentFacilitated onboarding processes for new employees.Sales Specialist for HP
Concentrix · 2023 — 2024Engaged in sales activities for HP products.Customer Service Representative for Travel Account Cruise Line
Probecx · 2022 — 2023Managed customer service inquiries for a cruise line travel account.Phone Banker
Wells Fargo · 2021 — 2022Handled customer care and retention for a financial account.Customer Service Representative
Everise EBG Account · 2019 — 2021Functioned in a blended role resolving customer concerns while promoting products and services related to entertainment and travel.Email/Chat Support Specialist (Home-Based)
Company not specified · 2018 — 2019Provided email and chat support to various clients as a virtual assistant.Virtual Assistant for Sales and Customer Service
Odesk · 2017 — 2018Functioned as a virtual assistant, adapting tasks based on client requirements.Customer Service Representative Part of Team of Experts
TeleTech T-Mobile Account · 2016 — 2017Handled customer inquiries and resolutions for a telecommunications account, focusing on service, billing, and sales.Financial Advisor (Home-Based)
Company not specified · 2015 — 2016Rendered financial advice to clients on a home-based basis.Real Estate Property Consultant/Manager (Home-Based)
Company not specified · 2013 — 2015Provided consultation and management services for real estate properties.Customer Service Representative/Communication Skills Trainer
Ibex Global AT&T Uverse Account · 2012 — 2013Managed a telecommunications account addressing customer service, billing, sales, and technical queries.Communication Skills Trainer
LWS Media · 2008 — 2011Delivered training programs aimed at enhancing communication skills.Band Performer
Company not specified · 2005 — 2008Performed as a band member at various events.Customer Interaction Associate
LWS Media · 2008 — 2008Handled eBay, Tiger Direct, and Amazon accounts in a blended voice and non-voice customer service role, focusing on sales and technical support.Sales Executive/Manager
Archi Solutions · 2005 — 2007Oversaw sales operations and managed client relationships.Receptionist
Comedy Bar · 2007 — 2007Provided front desk services and managed guest interactions.Part-Time English Tutor
Company not specifiedProvided English language instruction to students.Freelance Event Organizer
Company not specifiedPlanned and executed events for various clientele.Freelance Project Manager
Company not specifiedManaged projects for advertising and marketing companies.Freelance Event Host
Company not specifiedServed as a host for various events.
Skills & Expertise
Education
- Bachelor of Science in PsychologyPasig Catholic College
- Bachelor of Science in Hotel and Restaurant ManagementCollege of the Holy Spirit, Manila
- Secondary EducationSt. Paul College of Pasig
- Primary EducationSt. Paul College of Pasig
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