Joy Q.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Joy Q. brings hands-on experience in customer service, real estate, and sales, with a proven track record at Jaerltrics Global Solutions, ARGO Outsourcing, and UBER 360. As a Customer Service Representative, Joy effectively resolved customer inquiries via phone, email, mail, and social media, implementing problem resolution and complaint handling strategies within defined timeframes. In the real estate sector, Joy worked as a Real Estate Agent and virtual assistant, managing seller outreach and handling social media management and email communication for ARGO Outsourcing. With UBER 360, Joy contributed as a sales representative by engaging prospective clients interested in health insurance, showcasing strengths in sales calls and customer engagement across diverse business domains.
Experience
Real Estate Agent / Virtual Assistant
ARGO OUTSOURCING · 2019 — 2021Conducted calls to sellers interested in selling their properties, while also managing social media platforms and handling email correspondence.Sales Representative
UBER 360 · 2021 — 2021Engaged with prospective customers interested in health insurance through phone calls.Customer Service Representative (CSR)
Jaerltrics Global Solutions · 2016 — 2018Addressed product or service issues by understanding customer complaints and identifying the root causes. Selected and articulated effective solutions, ensuring prompt resolution and follow-up. Managed high volumes of incoming calls, handled complaints, provided suitable alternatives within set time frames, and adhered to established communication guidelines. Resolved customer concerns through various channels including phone, email, mail, and social media.
Skills & Expertise
Education
- Bachelor of Elementary Education major in ECEUniversity of Southeastern Philippines
Interested in this professional?
Sign in as an employer to save this profile or invite Joy Q. to a job.
Sign in as an employer