Joy C.

Joy Carmel M. is an experienced professional in customer support and property management, with a strong background in the business process outsourcing and real estate industries. She has held verified roles such as Customer Support Representative, Account Billing Specialist, and Property Manager, working with organizations including IQOR, Transcom, and Teleperformance. Her responsibilities have included resolving client queries via telephone, email, and chat, enhancing customer retention, streamlining billing and payment procedures, and providing tailored service solutions. In property management, Joy Carmel M. managed daily operations of residential and commercial properties, oversaw leasing, maintenance coordination, rent collection, and compliance with housing regulations. She effectively utilized industry platforms such as GDS, PropertyMe, QuickBooks, and Buildium to maintain accurate records, support tenant and landlord relations, and ensure a high standard of service delivery.