Joy A.

Joy A. has a proven track record in the healthcare and pharmaceutical industries, prominently working as a Customer Service Representative at Firstsource Solutions Limited from April 2025 to May 2026. In this role, Joy excelled at assisting dental providers with patient claims and benefits, and was recognized as the Top 1 Agent in October 2025. Additionally, Joy has the distinction of being a Quality Assurance Apprentice for four months, where auditing calls was a primary responsibility to ensure HIPAA compliance, accuracy, and professionalism. Previously, Joy gained valuable experience as a Cashier at Mercury Drug, adeptly handling various payment methods and providing quality customer service. Joy also contributed to the pharmaceutical field as a Pharmacy Assistant at Bicolandia Drug Corporation, where a key function was accurately inputting prescription details into the computer system. With a Bachelor of Science in Applied Mathematics from Camarines Norte State College, Joy combines academic prowess with practical expertise to deliver quality professional service.