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Joyce A. — Junior Email Administrator from Philippines

Joyce A.

Junior Email Administrator

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joyce A. is an emerging professional with a background in Information Technology, holding a Bachelor of Science degree from Cavite State University. Building on this academic foundation, she has honed her Microsoft Word proficiency and basic computer skills. Her journey includes hands-on experience as a Banquet Food Attendant at Island Cove Hotel and Leisure Park, where she efficiently set up banquet tables, served guests, and maintained cleanliness. Recently, Joyce transitioned to an Email Administrator role at Palm Jewellers, where she diligently manages company inboxes, addresses customer inquiries, and processes order-related requests. Her ability to ensure professional and timely communication with customers underscores her effective communication and time management skills. Eager to further develop her capabilities in a dynamic environment, Joyce offers a strong foundation for future growth.

Experience

  • Email Administrator

    Palm Jewellers · 2023 — 2025
    Managed and organized daily company email inboxes. Addressed customer inquiries regarding orders, products, shipping, returns, and payments. Handled order confirmations, cancellations, and refund requests via email. Escalated urgent customer issues to the relevant department. Ensured professional and timely communication with customers. Monitored and reported prevalent customer concerns or email-related issues.
  • Banquet Food Attendant

    Island Cove Hotel and Leisure Park · 2005 — 2007
    Executed the setup of banquet tables, linens, utensils, glassware, and service stations according to event requirements. Provided prompt and professional food and beverage service to guests. Assisted in the setup, replenishment, and breakdown of buffet stations. Maintained cleanliness during the event by clearing tables and ensuring a tidy environment. Addressed guest requests to guarantee satisfaction throughout the service. Participated in post-event cleanup and resetting the venue.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Cavite State University · 2007 — 2011
  • Computer Software Application
    Cavite City Technical and Vocational School · 2006 — 2007
  • Secondary Education
    Don Juan F. Avalon National High School · 1999 — 2003
  • Primary Education
    Ladislao Diwa Elementary School

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