Joyce D.
Junior Financial Account Specialist
Open to offersNew to PlatformAbout
Joyce Danielle A. is an experienced Account Specialist at JP Morgan Chase & Co., where she assists elite credit card customers with billing inquiries, payments, disputes, and account maintenance within the global financial services industry. Her role emphasizes compliance with banking regulations, security measures, and the handling of sensitive financial information. Previously, she served as a Corporate Managerial Representative at Qualfon Philippines Inc., focusing on escalated customer complaints and resolutions for telecom companies, and as an Enterprise Representative and Technical Representative handling tiered customer support. With an Advanced Diploma in Business Information Technology, Joyce Danielle A. demonstrates proven capabilities in client relationship management, analytical problem solving, and comprehensive customer service across the banking and telecommunications sectors.
Experience
Account Specialist
JP Morgan Chase & Co. · 2022 — PresentAssist customers with queries related to billing, payments, disputes, and account management. Ensure adherence to banking regulations and verification processes while resolving complex account issues aimed at high customer satisfaction. Manage sensitive financial information with a commitment to confidentiality and professionalism.Corporate Managerial Representative
Qualfon Philippines Inc. · 2020 — 2022Address managerial escalations and complaints from customers. Conduct outbound calls to offer resolutions for dissatisfaction while collaborating with Telecom Companies to meet customer requests. Facilitate service transfers through porting requests, ensuring high standards of customer service.Enterprise Representative
Qualfon Philippines Inc. · 2019 — 2020Handle escalation calls from customers seeking supervisory assistance. Provide support for benefit enrollments and necessary documentation. Guide customers through troubleshooting processes for device issues. Recommend service plans tailored to customer usage needs.Advance Technical Representative
Qualfon Philippines Inc. · 2018 — 2019Respond to inbound inquiries related to customer plans, orders, and technical issues. Lead customers through advanced troubleshooting techniques to resolve device problems. Support online enrollment processes while delivering quality customer care.Customer Service Representative
Qualfon Philippines Inc. · 2018 — 2018Assist customers in basic troubleshooting steps and guide them through phone setups for service activation. Manage inbound requests for top-ups and new orders using available resources to resolve customer concerns. Strive for customer satisfaction in every interaction.
Skills & Expertise
Education
- Advance Diploma in Business Information TechnologyInformatics Computer Institute
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