Joyce N.

Joyce N. is an operations and customer service professional based in Nairobi, Kenya, with over four years of experience supporting globally distributed teams, primarily in the non-profit, technology, and financial services sectors. She has held roles such as Telefundraiser at Greenpeace Africa, Telesales Representative at Generation Space Limited, Call Centre Agent for the CCI Kenya Glovo Project, and Customer Service Representative/Credit Officer at Zanifu Limited. Joyce’s responsibilities have included invoice verification, cost tracking, managing high volumes of customer queries, supporting vendor and stakeholder liaison, tracking and reporting on KPIs, and ensuring compliance with internal and service policies. She is adept at working remotely and coordinating with international teams across Africa and EMEA, bringing a strong record of accuracy, policy adherence, and proficiency in data management and reporting within target-driven environments.