Joylene J.

Joylene B. is a results-driven professional in the BPO industry with over eight years of experience in Customer Service. She has demonstrated her proficiency in using CRM systems such as Salesforce, Zendesk, and Slack, and is skilled in process optimization. Her career spans roles at companies like TTEC for DoorDash, where she handled multiple areas of business including CX Phones, Payments Pod, and DX VIP, assisting customers with order placements and resolving account issues. Prior to this, she worked at Concentrix for Dun and Bradstreet, where she excelled as a Customer Service Associate and earned top performance awards. Joylene's educational background includes a Bachelor of Science in Office Administration from Southern Leyte State University. Her commitment to excellent customer service is evidenced by her accolades and long-standing tenure in the industry.