Juan F.
Junior Banking Client Service Specialist
Open to offersNew to PlatformAbout
Juan Felipe D. is a bilingual Client Service Specialist with over three years of experience working in the banking and financial services industry. At Banesco USA, he manages account openings, oversees compliance processes including KYC, BSA, and CTR filings, and generates daily reports to ensure regulatory adherence. Previously at University Credit Union, Juan Felipe processed a range of financial transactions and conducted detailed interviews to align banking products with client needs, while maintaining strict banking compliance. His background also includes sales and customer service roles in retail and hospitality, further broadening his expertise in relationship management, financial transactions, and business development. He is fluent in English and Spanish, with conversational proficiency in Portuguese.
Experience
Client Service Specialist / Client Relationship Specialist
Banesco USA · 2023 — PresentManage account openings and maintenance while referring business, loans, and additional products. Execute compliance tasks encompassing KYC, ECS, RFIs, and BSA, along with filing CTRs. Produce daily accounting and balancing reports to ensure adherence to state and federal regulations. Engage in business development activities through cold calling, cross-selling, and building relationships.Bank Teller / Member Service Representative
University Credit Union · 2021 — 2023Facilitate financial transactions, including deposits, withdrawals, and cashier’s checks. Conduct interviews with members to align services with their needs. Uphold compliance with banking regulations such as BSA/AML/OFAC/CIP/Fact Act. Provide excellent customer service in a fast-paced setting.Sales Associate / Cashier
Shoe Palace · 2021 — 2021Support customers in selecting products and complete purchases at the register. Oversee cash transactions to ensure accuracy. Improve customer experience through personalized service.Bayhost / Server
TopGolf Miami Doral · 2019 — 2021Welcome and serve guests, ensuring a positive and memorable visit. Manage food and beverage orders with precision and efficiency. Develop customer service skills along with money handling expertise.
Skills & Expertise
Education
- High School DiplomaDoral Academy Charter High School · — — 2019
- Associate’s Degree in Business Administration/FinanceMiami Dade College
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