Juan R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Juan R. is a seasoned Customer Service Representative with over three years of experience across various industries, including telecommunications and finance. He began his career at Teleperformance, where he skillfully managed customer inquiries relating to healthcare supplies and account services, ensuring compliance with company procedures. At Ibex Global Philippines, Juan was instrumental in resolving billing discrepancies and maintaining high customer satisfaction standards. His role at Genpact Alabang involved assisting Australian customers with credit card inquiries, expertly processing requests while adhering to financial industry compliance. His technical proficiency includes CRM Software, Billing & Account Processing, and Credit Card Processing. Juan's educational background includes a year of college-level studies in Tourism Management at the Lyceum of the Philippines University–Laguna. His ability to provide accurate solutions and document customer interactions effectively contributes to his proven track record in delivering exceptional customer service.
Experience
Customer Service Representative
Genpact Alabang · 2025 — 2026Supported Australian customers with credit card inquiries via phone and digital channels. Managed credit card requests, account servicing, and transaction-related issues. Resolved customer challenges while following financial industry policies and compliance guidelines. Kept precise records of customer interactions in the CRM system while delivering timely and professional resolutions.Customer Service Representative
Ibex Global Philippines · 2023 — 2025Addressed customer inquiries related to billing, account charges, and payment issues. Investigated discrepancies in billing and provided precise resolutions. Ensured a high level of customer satisfaction through effective communication. Recorded customer interactions and updated account details accurately. Achieved company standards for quality and service performance.Customer Service Representative
Teleperformance · 2023 — 2023Provided assistance with general account inquiries and order-related questions. Offered support and information for healthcare supplies and associated services. Handled customer issues quickly, ensuring compliance with company policies. Escalated complex matters to the relevant departments as needed. Maintained thorough documentation of customer interactions.Administrative Assistant
808 Marketing Services · 2020 — 2021Created marketing materials, including flyers, quotes, and business proposals. Assisted in the recruitment process by screening job applications. Managed company email communications and organized records. Coordinated administrative documentation ensuring timely interactions with clients and applicants. Provided daily administrative support to enhance office efficiency.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementLyceum of the Philippines University–Laguna
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