Juan M.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Juan Miguel C. is a dedicated Customer Service Representative currently operating within the healthcare sector at GeBBS Healthcare Solutions. Since February 2025, he has excelled in managing prior authorization requests, evaluating CPT and ICD-10 codes, and ensuring compliance with HIPAA regulations. His proficiency in using Epic for patient account management showcases his strong organizational and data entry skills. Prior to this, he honed his expertise in both retail and healthcare domains at Alorica, where he provided customer support through various communication channels, aiding with product selection and account management. Juan Miguel's experience extends to retail operations at Landers Superstore, where he managed cashier, barista, and merchandising duties. Having started his professional journey as a food server at SaGuijo Cafe and Bar Events, he demonstrated an early capacity for maintaining high standards of service. He holds a Bachelor of Science in Information and Technology from the University of Perpetual Help System, DALTA.
Experience
Customer Service Representative (Prior Authorization & Patient Access)
GeBBS Healthcare Solutions · 2025 — PresentMonitored prior authorization requests by evaluating CPT and ICD-10 codes alongside clinical documentation. Reviewed Explanation of Benefits (EOBs) and verified insurance eligibility. Navigated Epic for patient account management, appointment coordination, and records updating. Handled inbound and outbound calls with professionalism and empathy. Ensured compliance with HIPAA regulations and maintained productivity in a fast-paced environment.Customer Service Representative (Retail & Healthcare)
Alorica - By The Bay · 2023 — 2025Provided customer support via phone, email, and chat, addressing inquiries and resolving complaints. Assisted with product selection, order tracking, and account management for retail. Offered support for healthcare services, including benefits explanations and appointment scheduling. Adhered to data privacy and compliance standards, such as HIPAA, for healthcare accounts.Demo Clerk
Landers Superstore - Alabang West · 2021 — 2022Performed tasks as a Cashier, Bagger, Barista, and in Merchandising. Assisted customers with product inquiries and demonstrations, while handling concerns professionally. Supported daily store operations and contributed to inventory reporting.Food Server
SaGuijo Cafe and Bar Events · 2019 — 2020Provided personalized service to customers and gained knowledge of standard operating procedures. Ensured cleanliness and organization of dining and service areas while supporting team members for efficient restaurant operations.
Skills & Expertise
Education
- Bachelor of Science in Information and TechnologyUniversity of Perpetual Help System, DALTA · 2019 — 2020
- Senior High SchoolUniversity of Perpetual Help System, DALTA · 2017 — 2019
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