Juanita L.

Juanita L. is an experienced customer service professional with a proven track record of resolving escalated issues through targeted root cause analysis, enhancing overall customer satisfaction. Since April 2015, she has been serving as a Customer Service Representative in the Escalation Department at Results CX, where she expertly manages customer complaints from start to finish. With a strong foundation in communication, problem-solving, and conflict resolution, Juanita effectively maintains records of customer interactions and provides valuable feedback to management to minimize future escalations. Her role also involves processing claims and maintaining HIPAA compliance. Previously, she built strong customer relations during her tenure from February 2009 to April 2015 at Results CX, handling a diverse range of inquiries and maintaining accurate service records. Juanita's adaptability and multitasking abilities are further complemented by her technical proficiency in Microsoft applications. She holds a Bachelor of Science in Commerce from Roosevelt College, Marikina City.