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Judilyn C. — Mid-Level BPO Customer Service and Transaction Monitoring Specialist from Philippines

Judilyn C.

Mid-Level BPO Customer Service and Transaction Monitoring Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Judilyn C. is a seasoned professional with over nine years of experience in Customer Service and Back Office functions within leading BPO companies. At Inspiro, she was responsible for verifying customer payments, conducting basic troubleshooting, and promoting equipment upgrades. During her tenure at Alorica, she managed payment verifications and addressed complex credit card issues, including fraud charges and compromised accounts. Currently at TaskUs, Judilyn specializes in Sanctions Screening and Transaction Monitoring, where she cross-references entities and transactions against official sanction lists to help prevent illicit financial activities. Her technical proficiency extends to Salesforce CRM and Microsoft Office tools, consistently supporting her ability to handle sensitive data and detailed research within high-compliance environments such as finance and risk management.

Experience

  • Customer Service | Fraud Analyst

    Alorica · 2018 — 2023
    Engaged in verifying payments, addressing credit card issues, and resolving matters related to late fees, fraud charges, and compromised accounts.
  • Sanctions Screening | Transaction Monitoring

    TaskUs · 2023 — Present
    Conducted cross-referencing of entities and transactions against sanction lists maintained by governments and international organizations, while monitoring for potential fraud and suspicious activities.
  • Customer Service

    Inspiro · 2017 — 2018
    Verified customer payments, performed basic troubleshooting, and promoted equipment upgrades along with additional channel packages.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    STI College Novaliches · 2012 — 2016

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