Judith L.

Judith L. is an experienced Customer Service Specialist with a decade of expertise in the BPO sector, primarily serving the healthcare and dental benefits industry. She has worked with companies such as Microsourcing Ortigas, Optum Global Solutions, and Tiger Direct. In her roles, Judith excelled at claims and billing resolution, assisting members with healthcare and dental benefits, and handling disputes with professionalism. She has scheduled appointments, coordinated directly with providers, maintained accurate patient information management, processed payments, and supported sales efforts through relevant product recommendations and promotions. Judith has also conducted internal audits to ensure compliance with company and industry standards, demonstrating proficiency in data entry and patient records management. Her background includes undergraduate studies in Business Administration with a focus on Computer Management.