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Judith C. — Mid-Level Research Operations Manager from Argentina

Judith C.

Mid-Level Research Operations Manager

Argentina 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Judith C. is a seasoned professional in Research Operations, Customer Success, and Project Management, drawing on extensive experience in market research and global field operations. She has adeptly coordinated global field research projects at Streetbees in London, ensuring data quality and consistency across large datasets. Judith excels in Stakeholder Management, having collaborated with cross-functional teams to deliver valuable research insights and manage workflows for accurate translations. Her leadership abilities are demonstrated through training and onboarding new team members and managing remote support teams to enhance customer satisfaction and resolve complex issues. Furthermore, her proficiency in both English and Spanish complements her capacity to handle customer success and user support roles effectively. Judith holds certifications in Customer Relationship Management, Foundations of Project Management, and Cint Exchange, underscoring her commitment to professional development.

Experience

  • Customer Success Manager

    Univerbal · 2024 — 2026
    Supported users by resolving customer inquiries and collecting user feedback to enhance the product experience. Collaborated with internal teams to address issues.
  • Field Operations Strategist / Trainer

    Streetbees · 2020 — 2024
    Coordinated global field research projects to ensure data quality and collaborated with cross-functional teams to deliver research insights. Led the team responsible for reviewing, coding, and approving research data to guarantee quality across large datasets.
  • Operations Manager – Translations Team

    Streetbees · 2018 — 2020
    Managed an international team of translators for multilingual research projects, coordinating workflows to ensure accurate translations while supporting onboarding and improving team processes.
  • Data Processing Team Manager

    Streetbees · 2017 — 2018
    Collaborated with operations teams to meet project timelines. Ensured quality and consistency in data processing tasks.
  • Customer Success Team Manager / Trainer

    Streetbees
    Managed remote support teams that assisted the global user community, handled user feedback, and resolved complex cases. Improved support processes and documentation.

Skills & Expertise

Education

  • Undergraduate
    Instituto Superior Lenguas Vivas · 2004 — 2006

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