Judy G.
Senior Customer Success & Administrative Supervisor
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Judy G. is a highly organized and customer-focused professional with over seven years of experience in customer success, administrative supervision, and client support. She has a solid track record in delivering exceptional service and resolving customer concerns efficiently, having led high-performing teams. Her experience spans roles such as Customer Success & Admin Supervisor at Spring Financial and Data Entry Specialist at Bold Business, where she managed communications across multiple channels and streamlined workflows. Judy excelled in maintaining high customer satisfaction and adapting to fast-paced environments with precision. She holds a Bachelor of Science in Business Administration from the University of Cebu Lapu-lapu and Mandaue, majoring in Human Resource Development Management. Proficient in various tools and platforms such as Salesforce, Jira, and Microsoft Office, she effectively collaborated with managers to enhance team productivity and operational efficiency.
Experience
Customer Success & Admin Supervisor
Spring Financial · 2025 — 2026Managed inbound and outbound communications including calls, live chats, emails, and texts to address customer inquiries empathetically. Developed and updated daily task schedules for agents to maintain operational efficiency. Escalated customer issues to relevant departments for prompt resolution. Aided in loan servicing tasks such as payment adjustments and restructuring. Gathered client testimonials and oversaw online reviews to enhance reputation management. Addressed BBB complaints with professionalism, ensuring thorough documentation and response. Executed administrative functions including data entry, funding transfers, and the preparation of operational reports. Worked alongside the Customer Service Manager regarding scheduling and team administration, including training new staff on company policies and service standards.Data Entry Specialist
Bold Business · 2024 — 2025Conducted verification and tracking of healthcare workers' state licenses and certifications in conjunction with regulatory boards. Ensured accuracy in internal credentialing and HR systems by maintaining precise records. Cross-checked data against original documents to rectify discrepancies and conducted regular audits for data completeness.Customer Service & Technical Support Representative
Concentrix · 2019 — 2024Handled a high volume of customer interactions across phone, email, and chat while providing exceptional support. Assisted with a range of inquiries including billing, account management, technical troubleshooting, and service activations. Offered guidance on telecommunications services and QuickBooks Online, addressing bookkeeping features and software navigation. Documented customer interactions and case updates accurately through CRM and ticketing systems. Elevated complex issues to necessary departments for timely resolution. Supported customers in account setup, password resets, and payment processing. Maintained productivity and quality of service, collaborating with team members to enhance operational workflows.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Human Resource Development ManagementUniversity of Cebu Lapu-lapu and Mandaue · — — 2019