Judy A.
Mid-Level Healthcare Medical Virtual Assistant
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About
Judy Ann D. is an experienced Medical Virtual Assistant with a solid background in the healthcare industry, supporting both patients and providers across multiple organizations. At IBEX Global, she managed collections and insurance claim processes, resolving billing disputes and ensuring accurate records for patients, law firms, and providers. At MedNet, she delivered end-to-end administrative support, handled appointment scheduling, coordinated insurance verifications, processed claims, and maintained patient information using electronic health record (EHR) systems. As an Executive Medical Virtual Assistant at the Reproductive Medicine Institute, Judy Ann D. conducted high-volume insurance verifications, managed intake paperwork, and addressed patient concerns promptly. Earlier, as a Customer Service Representative at Teleperformance, she supported Blue Cross Blue Shield members with healthcare coverage issues, billing, and claims. Her expertise spans Accounts Receivable (AR), EHR platforms like Cerner and Epic, and revenue cycle management tools.
Experience
Executive Medical Virtual Assistant
Reproductive Medicine Institute · 2025 — 2026Oversaw and coordinated the insurance verification process for 120 to 150 new patients each month, ensuring that benefits were updated and coverage was optimized. Managed the timely completion and submission of intake paperwork, including medical histories and patient profiles. Addressed patient inquiries and concerns promptly and professionally.Medical Virtual Assistant
MedNet · 2023 — 2025Delivered administrative support by scheduling and confirming appointments and managing patient records. Coordinated with insurance companies to verify patient coverage and handled pre-authorizations as well as processing of claims. Handled email inquiries and logged voicemails with clarity and professionalism, ensuring meticulous documentation of all communications. Employed electronic health record (EHR) systems for the maintenance and updating of patient information and demonstrated experience in Accounts Receivable (AR).Collections Healthcare Advocate
IBEX Global · 2022 — 2023Managed inbound and outbound calls, providing assistance to patients, providers, and law firms regarding claims, payments, and document inquiries, while ensuring follow-ups were conducted in a timely manner. Performed cold calls to patients who received collection notices to enhance payment recovery efforts, meticulously maintaining records and addressing billing disputes. Reviewed insurance claims to identify required appeals or resubmissions and collaborated with insurers to ensure accuracy of claims and Explanation of Benefits (EOB).Customer Service Representative
Teleperformance · 2021 — 2022Offered high-quality customer support for Blue Cross Blue Shield (BCBS) members, addressing questions and resolving issues related to healthcare coverage and benefits. Assisted members with inquiries concerning billing and claims, ensuring that resolutions were accurate and timely. Fostered a collaborative environment with team members and supervisors to enhance service delivery and improve member satisfaction.
Skills & Expertise
Education
- Bachelor of Engineering and Technology major in Electronics TechnologyTechnological University of the Philippines - Taguig Campus
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