Julia S.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Julia A. is a seasoned professional from Silang, Cavite, Philippines, with eight years of experience centered around the hospitality and customer service industries. She has actively contributed in roles such as Property Specialist at Costa del Hamilo Inc.-SM Prime, where she promoted premium real estate developments and curated digital marketing content. Her expertise spans across customer support, demonstrated during her tenure as a Customer Happiness Champ at Sendle, Australia, where she managed claims, identified inconsistencies, and ensured accurate claims processing. At One Tagaytay Place, she perfected her skills as a Front Office Agent by handling check-ins and managing online reservations, while also engaging in social media management and resolution of client issues. With a strong foundation in Reservation & Booking Management, CRM & Case Management, and Email, Chat & Phone Support, Julia effectively supports business operations and enhances client relations through her precise attention to detail and comprehensive problem-solving abilities.
Why hire me
You should hire me because I bring both strong customer service skills and a practical, problem-solving mindset. With 8 years of experience, I’ve learned how to communicate with different types of customers, handle concerns, investigate issues, manage tasks independently, and adapt to new systems and processes. I can help a business by providing a good customer experience, resolving issues efficiently, keeping things organized, and making sure customers feel heard and taken care of. I’m also adaptable, accountable, and willing to learn, so I can grow with the business and take on new responsibilities when needed.
Experience
Property Specialist
Costa Del Hamilo Inc. - SM Prime · 2026 — 2026Promoted premium real estate developments to potential clients and investors while conducting project presentations and on-site sales activities at Pico de Loro. Managed digital marketing content and engaged clients through online advertising.Claims Specialist
Sendle, Australia · 2023 — 2026Reviewed documents to validate compliance with policies, approved or denied claims based on analysis, and identified potential fraud in claims documentation. Maintained claim records and managed disputes by providing explanations of outcomes.Customer Happiness Champ (Remote)
Sendle, Australia · 2022 — 2026Investigated issues related to parcels by analyzing shipment data. Resolved customer concerns regarding claims while ensuring adherence to service standards. Coordinated with couriers and engaged in maintaining comprehensive customer records.Front Office Agent
One Tagaytay Place · 2022 — 2022Handled check-ins and check-outs, provided customer services, and managed complaints. Engaged in data entry, online reservations via phone and email, and maintained the official Facebook page.Luxury Sales and Service Specialist
IHG Hotels & Resorts · 2021 — 2021Managed global room reservations via phone for luxury hotels. Assisted guests in confirming their reservations, offered optimal room options, and ensured efficient and courteous response to incoming calls.Front Office Associate
The Serviced Residences at Kasa Luntian · 2018 — 2021Processed guest check-ins and check-outs while ensuring guests received proper care. Managed cash and card settlements and addressed inquiries and complaints professionally.Experience Assistant (Front Office Agent)
Anya Resort Tagaytay · 2018 — 2018Performed check-in and check-out procedures while facilitating tours and restaurant reservations for guests. Engaged in phone queries and complaints, providing personalized services.Guest Service Associate Intern
Seda Nuvali · 2017 — 2018Responded to calls from in-house guests, arranged transportation, and monitored flights while managing inquiries and reservations during the internship.Teacher’s Assistant
Intl Schools Group Dammam, Kingdom of Saudi Arabia · 2015 — 2015Assisted teachers with classroom needs and supported children with their activities, including checking homework.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementOlivarez College Tagaytay · — — 2018
- Bachelor of Arts in Communication and Media StudiesSan Beda College Alabang (Undergrad) · 2012 — 2014
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