Julia M.

Julia M. is a dedicated Customer Service Representative with extensive experience in the healthcare and hospitality industries. During her tenure at Teleperformance, she excelled in managing healthcare inquiries for Well Care, achieving a 100% resolution rate through the efficient use of CRM tools and strict adherence to data privacy guidelines. Her role encompassed enhancing customer satisfaction by addressing inquiries with a keen attention to detail. Additionally, Julia has valuable experience in hotel reservations, where she assisted guests in booking and cancellations, maintaining accuracy in reservation details. At VXI, she served as a Technical Support Representative, guiding customers through troubleshooting steps and contributing to team revenue by recommending service upgrades. Her multitasking capabilities are evidenced by her ability to navigate internal software while engaging with customers. Julia's background also includes roles as an Office Staff and Personal Assistant, where she managed scheduling and administrative tasks while supporting faculty needs. Her diverse skills are further augmented by certifications in healthcare insurance and guest reservation specialist training, highlighting her proficiency in data entry, technical support, and calendar management.