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Julian C. — Junior Real Estate Virtual Assistant from Philippines

Julian C.

Junior Real Estate Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Julian C. is a seasoned professional with a diverse background in customer service, technical support, and training. He served as a Real Estate Virtual Assistant at Kalic Management Group, where he honed his skills in lead generation and CRM systems. His role involved making outbound calls, qualifying leads, and maintaining detailed call logs. Previously, he held a position as a Trainer at ProbeGroup Philippines, where he facilitated classroom training, developed presentation modules, and ensured agents met competency requirements. Julian also worked as a Client Services Associate at TDCX Philippines, assisting advertising clients of a top social networking site. His experience as a Technical Support Advisor at Concentrix emphasized resolving technical issues with a focus on customer satisfaction. Julian's earlier roles include being a Learning & Development Trainer at Stellar Philippines and various positions in customer support—enhancing his adeptness at delivering exceptional service and training across industries like telecommunications, social media, and real estate.

Experience

  • REAL ESTATE VIRTUAL ASSISTANT

    KALIC MANAGEMENT GROUP · 2024 — 2025
    Executed outbound calls to property owners according to scripts and standard operating procedures. Engaged in lead generation and skip tracing to secure accurate contact information for homeowners. Assessed leads by confirming their intent to sell, proposed timelines, and relevant property details. Diligently recorded call outcomes, notes, and next actions in CRM systems for client processing.

  • TRAINER

    PROBEGROUP PHILIPPINES INCORPORATED · 2023 — 2023
    Led classroom training sessions for new agents, ensuring they met the competency standards required by the client before transitioning to production. Developed and updated presentation modules using MS PowerPoint. Contracted for under three months due to company and client requirements.

  • CLIENT SERVICES ASSOCIATE

    TDCX PHILIPPINES INCORPORATED · 2020 — 2020
    Addressed and assisted with inbound chat inquiries from advertising clients representing a leading global social networking platform. Offered guidance and feedback to ensure ad compliance with the platform's advertising policies. Made outbound calls to facilitate quicker resolutions when necessary.

  • TECHNICAL SUPPORT ADVISOR

    CONCENTRIX PHILIPPINES INCORPORATED · 2019 — 2020
    Delivered technical support to customers of a prominent home broadband, TV, and phone service provider based in Ireland through inbound calls. Focused on achieving customer satisfaction by resolving technical issues and concerns related to TV, broadband/WiFi, and phone services in a timely manner.

  • ONLINE ENGLISH TUTOR

    RAREJOB PHILIPPINES INCORPORATED · 2018 — 2019
    Conducted ESL lessons for Japanese students via Skype, utilizing company-provided lesson plans. Offered targeted feedback to improve students' vocabulary, grammar, and pronunciation across various age groups, from children to adults.

  • LEARNING & DEVELOPMENT TRAINER

    STELLAR PHILIPPINES INCORPORATED · 2016 — 2018
    Facilitated training for new hire agents, ensuring they met client-established competency requirements before beginning production. Conducted up-skilling classes as requested. Developed and updated presentation modules using MS PowerPoint and maintained trainee performance records using MS Excel. Participated in the evaluation and improvement of trainee and agent performance through assessments, coaching, root-cause analysis, and training needs assessments. Collaborated closely with various teams including Recruitment, Operations, Quality, and Workforce to uphold client satisfaction and employee retention.

  • CUSTOMER SERVICE SPECIALIST

    STELLAR PHILIPPINES INCORPORATED · 2014 — 2016
    Supported back-end processes for an Australian electricity and gas company. Ensured the accurate entry of customer and meter information into the system to assist with the transfer of customers in a competitive market.

  • CUSTOMER SERVICE REPRESENTATIVE

    TELETECH CUSTOMER CARE MANAGEMENT INC. · 2013 — 2013
    Provided exceptional customer service and phone banking assistance to clients of a major American financial institution. Handled general account inquiries, facilitated funds transfers, processed debit/ATM card replacements, and resolved fee disputes while meeting company performance metrics such as Quality, AHT, Resolution, and Attendance.

  • GLOBAL AGENT

    VXI GLOBAL HOLDINGS B.V. (PHILIPPINES) · 2012 — 2013
    Processed inbound sales calls for a North American telemarketing company that specializes in skincare and health and wellness products. Focused on delivering customer satisfaction through effective up-selling and cross-selling of related products that matched customer needs.

  • CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)

    WEST CONTACT SERVICES · 2005 — 2006
    Received and processed phone orders for various products and services for home TV shopping customers in the United States. Occasionally handled credit card applications for a financial company represented by West Contact Services.

Skills & Expertise

Real Estate Virtual AssistantChat SupportPresentation DesignerCall CenterAppointment Setter (Real Estate)Technical Support SpecialistEmail SupportCustomer Service RepresentativeReal Estate Cold Caller

Education

  • Bachelor of Science in Medical Technology (Undergrad)
    Trinity University of Asia · 2007 — 2011
  • High School Diploma
    Philippine Christian University · 2002 — 2004

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