Juliana J.
Junior Operations Coordinator
Open to offersNew to PlatformAbout
Juliana J. is a bilingual operations professional based in Bogotá, Colombia, with expertise in dispatching, scheduling coordination, back-office support, and customer service for high-volume industries. As a Dispatcher at Superior Contracting & Maintenance since 2026, she expertly coordinates daily technician scheduling across construction, contracting, and HVAC service lines, optimizing route maps to enhance efficiency. Her meticulous record-keeping supports internal reporting and operational compliance. Previously, as a Bilingual Customer Service Representative at Foundever, Juliana managed documentation and case verification for an appliance marketplace using Zendesk, ensuring precise data entry and customer query resolution in both English and Spanish. In 2023, she assisted bank clients in the credit card department at Concentrix, excelling in complex case resolution. Fluent in English and Spanish, with a beginner understanding of Italian, Juliana demonstrates strong proficiency with CRM platforms such as Zendesk and Salesforce, alongside logistics coordination and real-time tracking skills.
Experience
Dispatcher
Superior Contracting & Maintenance · 2026 — PresentManaged daily scheduling interactions between tenants and field technicians within the construction, contracting, and HVAC service sectors. Created and refined route maps to enhance technician appointment efficiency while reducing travel time. Kept precise records of service requests and their statuses for internal reporting. Communicated with tenants and field staff to confirm schedules, provide updates, and address real-time conflicts. Monitored job progress to guarantee timely service and adherence to operational standards.Bilingual Customer Service Representative
Foundever · 2024 — 2025Provided back-office support for an appliance marketplace, focusing on managing documentation, verifying cases, and ensuring precise data entry. Employed Zendesk to monitor, update, and resolve customer queries through email, phone, and chat, ensuring compliance in case records. Verified and validated customer details against internal databases to maintain accuracy in case resolutions. Crafted and processed correspondence in both English and Spanish while upholding documentation standards. Recognized recurring case issues and reported discrepancies to supervisors to enhance operational efficiency.Bilingual Customer Service Representative
Concentrix · 2023 — PresentSupported bank customers in the credit card department by addressing complex case resolutions and handling escalations with high accuracy. Verified account documentation and transaction records to aid in dispute resolution processes. Maintained comprehensive case logs to ensure accurate recording of all interactions within the internal CRM system. Worked alongside cross-functional teams to expedite case closures and enhance customer satisfaction.
Skills & Expertise
Education
- High School DiplomaColegio Paulo Freire · — — 2019
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